TO MAKE A RESERVATION

Select a property and we will confirm its availability. We then require a completed signed Booking Form and a Travel Details Form that can be faxed or E-mailed to you.

These can also be accessed on our web-site and submitted to us. Upon receipt of the Booking Form, we will confirm the reservation.

Only the named people on the booking form may occupy the property. Any change or the addition of extra people will automatically and without notice bring the contract to an end.

PAYMENT & CANCELATION

We require full payment eight weeks prior to arrival. Should you need to cancel the booking, a refund is subject to us being able to re-let the property. We do advise, therefore, that you take travel insurance to cover this eventuality. For bookings made outside the eight weeks period, we require a 25% Booking Deposit to hold the property. This is non-refundable.

Payment may be made by the following means:

THE RENT

1) The Booking Deposit is 25 % of the rent and is only payable by Credit Card.

2) The balance of rent can be paid by Bank Transfer in Pounds Sterling or US dollars or by Credit Card.

All above Credit Card transactions are subject to a 3% surcharge. We only accept VISA or MASTERCARD.

THE REFUNDABLE DAMAGE DEPOSIT

This must be paid by Credit Card. There will be no surcharge on this transaction and this will be taken two weeks prior to arrival.

This is a refundable damage deposit that is dependant on various factors (please enquire with our London office to confirm the amount). We will deduct the cost of telephone calls, any agreed damage caused and the cost of laundering excess linen. The cost of a pre-booked black London taxi can also be taken from this deposit.

The amount of these payments is subject to the exchange rate at the time.

BOOKING AMENDMENT

Should you need to change the dates of arrival and departure, please contact us immediately. Changes are subject to the availability of the property booked and may be subject to an additional administration fee.

CLEAN-OUT FEE

The tenants are responsible for their own housekeeping whilst in occupation as properties are not serviced. The fee listed on each property descriptions is based on a stay of up to 7 nights. For longer stays it may be higher. This is a separate charge due eight weeks prior to the arrival and covers the cost of laundering one set of linen and towels per bedroom and a general clean at the end of the tenancy.

MAID SERVICE

Should you require maid service, we can arrange this. The cost is £15 per hour for a minimum three hour visit plus travelling expenses.

TELEPHONE CALLS.

The cost of calls will be deducted from your Damage deposit.

ARRIVAL IN LONDON

Should you arrive in London by aeroplane or train, we strongly advise that you book with us a black London taxi. They will have the keys to the property, meet you at the airport and take you straight to the property in comfort. We can arrange for you to be met during office hours by one of our representatives, should you prefer. It is mandatory that you be met by a driver if your arrival is outside office hours ( 9.30 am – 5pm Monday to Friday).

DEPARTURES

You must leave the property on your departure date by 10.30am. We ask you to contact us regarding your departure time at least three working days before you leave. Should you require a taxi to collect you, we can arrange this for you. Should you require a late departure, please advise us prior to your arrival and we will see what arrangements can be made. Late departures are subject to an additional half/day charge.

SECURITY DEPOSIT REFUND

This will be made 4-6 weeks after your departure subject to us having received the telephone charges. We check the property after you leave and we do request that tenants are honest about any breakage they may have caused.

FORCE MAJEURE

The company reserves the right in the case of force majeure resulting in the property being rendered unsuitable for occupation, to substitute a property of similar standard and sleeping capacity. Neither Home from Home nor the owner of the property is liable for any accident, loss or damage sustained during the let.

Disclaimer: Home from Home makes every effort to publish accurate descriptions of owners properties but cannot be held responsible for that accuracy.