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London Vacation Property Specialists
Est. 1989
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London Vacation Property Specialists

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TERMS AND CONDITIONS

TO MAKE A RESERVATION

Select a property and we will confirm its availability. We then require a completed Booking Form which must be submitted via the booking form page on our site.

Upon receipt of the Booking Form, we will process and confirm the reservation.

Only the named people on the booking form may occupy the property. Any change or the addition of extra people will automatically and without notice bring the contract to an end.

PAYMENT & CANCELLATION

We require full payment eight weeks prior to arrival. Should you need to cancel the booking, a refund is subject to us being able to re-let the property. We do advise, therefore, that you take travel insurance to cover this eventuality.

For bookings made outside the eight weeks period, we require a 25% Booking Deposit to hold the property (This amount forms part of your rent) and is non-refundable

Home from Home process all transactions in Pounds Sterling.

If you elect to pay in GBP, your bank will be responsible for any currency conversion. If you elect to pay in your own currency, the currency conversion will be completed by a UK bank using the exchange rate ruling at the time of the transaction.

All refunds are processed in Pounds Sterling. If your account is not a Pound Sterling account, your bank will convert the amount into your own currency using their exchange rate ruling at the time of the transaction.

Home from Home will not be held responsible for any exchange losses resulting from actions taken by third parties.

RENT

1) The Booking Deposit is 25% of the rent and is only payable by Credit Card.
2) The balance of rent can be paid by Bank Transfer or by Credit Card. We can not accept Bank Transfer payments for bookings that start within 8 weeks of the booking date.
We only accept VISA or MASTERCARD.

CREDIT CARD FEES

If you choose to pay by credit card, our Acquiring Bank makes a charge and since the sums are significant, we are obliged to pass on some part of this cost to you. This is currently 3%. You can, of course, opt to pay by Bank Transfer so long as you are booking eight weeks prior to your arrival.

THE REFUNDABLE DEPOSIT

This must be paid by Credit Card. There will be no surcharge on this transaction and this will be taken two weeks prior to arrival.

This is a refundable damage deposit that is dependant on various factors (please enquire with our London office to confirm the amount). We will deduct the cost of telephone calls, any agreed damage caused.

All payments are subject to the exchange rate at the time.

BOOKING AMENDMENTS

Should you need to make amendments to your booking, please contact us immediately. All changes are subject to confirmation from Home from Home and may be subject to an additional administration fee. Any date changes requested must have the availability confirmed by Home from Home. Payment for any change must be made within 24 hours of the confirmation of availability in order to have their booking amended.

SERVICE FEE AND CLEANING

The tenants are responsible for their own housekeeping whilst in occupation as properties are not serviced. The service fee for each property is based on a stay of up to 7 nights. For longer stays it may be higher. This is a separate charge due eight weeks prior to the arrival and covers the cost of laundering one set of linen and towels per bedroom and a general clean at the end of the tenancy.

MAID SERVICE

Should you require maid service, we can arrange this. For the prices please enquire.

If you are staying in one of our lovely properties for longer than one week and require extra linen, please telephone our office and let us know. There is a delivery charge for this service of £30.00.

TELEPHONE AND INTERNET

The cost of telephone calls will be deducted from your Refundable Deposit. Where internet is available it is usually free except where stated. Usage is not unlimited and is provided for general browsing purposes. Excessive use of this service by way of downloading movies, music etc.. is not permitted. We reserve the right to recover the cost of excess usage by deducting the cost from your refundable deposit. Home from Home cannot guarantee internet connection even though it is listed as being available.

ARRIVAL IN LONDON

Should you arrive in London by aeroplane or train, we strongly advise that you book with us a black London taxi. They will have the keys to the property, meet you at the airport and take you straight to the property in comfort. We can arrange for you to be met during office hours by one of our representatives, should you prefer. You will need to contact our office to arrange and confirm this service. It is mandatory that you be met by a driver if your arrival is outside office hours ( 9.30 am - 5pm Monday to Friday). We cannot guarantee an early let-in unless you book the apartment from the night before, but we will do our utmost to fit in with your arrangements where possible.

DEPARTURES

You must leave the property on your departure date by 10.30am. We ask you to contact us regarding your departure time at least three working days before you leave. Should you require a taxi to collect you, we can arrange this for you. Should you require a late departure, please advise us prior to your arrival and we will see what arrangements can be made. Late departures are subject to an additional half/day charge.

RETURN OF REFUNDABLE DEPOSIT

This will be done within 3 weeks after your departure. We check the property after you leave and we do request that tenants are honest about any breakage they may have caused. If we receive a bill for telephone usage or damages after returning your deposit, we will contact you regarding this outstanding charge. Your account must be settled by credit card payment.

SECURITY DEPOSIT WAIVER PLAN

This plan is only available for bookings between one and two weeks in duration. If you pay to take part in our security deposit waiver plan, you agree to pay 50 pounds which is not refundable. This payment will provide cover, during your stay, for the cost of damages. The maximum value for the cover provided is equal to the quoted refundable security deposit. If there are any damages with a replacement or repair cost greater than the cover provided, the difference between the total cost and the maximum cover provided will be taken from your credit card. By taking part in this plan you authorise Home from Home Management to deduct these excess charges in the event that such damages occur during your stay.

Conditions:
The cover provided does not include liability for damages resulting from:

- Acts of God.
- Intentional acts by the client.
- Gro ss negligence or wilful and wanton conduct by the client.
- Damage or loss notified to Home from Home Management by the client after their departure from the property.
- Normal wear and tear.
- Damagecaused by any pet or other animal brought onto the premises by the client.
- Theft.

All loss or damage must be reported to Home from Home Management at the earliest opportunity. Home from Home Management has sole authority to determine the nature and extent of the damages, repair or replacement procedures and claim eligibility according to the above conditions of the plan.

This plan does not apply to the theft or damage of any property owned by or brought onto the premises by the client. The client is advised to get suitable travel insurance for their own property while travelling.

CHARGERS FOR ELECTRONIC DEVICES

As part of your agreement under Home from Home's Terms & Conditions, we require that you only purchase good quality, branded electronic chargers for your electrical devices. Examples of a branded electronic devices are; Apple, Nokia. Black-Berry, Sony etc.

Please do not bring to the United Kingdom or purchase within the United Kingdom cheap imitation electronic chargers to charge your Mobile Phone, Laptop or any other Electronic Device.

N.B: PLEASE DONT LEAVE YOUR ELECTRONIC DEVICES ON CHARGE WHEN YOU LEAVE A PROPERTY OR YOU MAY BE HELD LIABLE IN THE EVENT OF DAMAGE.

FORCE MAJEURE

The company reserves the right in the case of force majeure resulting in the property being rendered unsuitable for occupation, to substitute a property of similar standard and sleeping capacity. Neither Home from Home nor the owner of the property is liable for any accident, loss or damage sustained during the let.

Home from Home, under reasonable circumstances, reserves the right to gain access to any property at any time during a rental.

These Terms & Conditions are subject to change.

Disclaimer: Home from Home makes every effort to publish accurate descriptions of owners properties but cannot be held responsible for that accuracy. No property information constitutes part of an offer or contract.

Home from Home Management Ltd ( Co number 2884528 ) cannot be held responsible for the unscheduled maintenance work to the common and exterior parts of the properties.

PRIVACY POLICY

This privacy policy sets out how Home from Home Management Ltd uses and protects any information submitted via our secure booking page.

Home from Home Management Ltd is committed to ensuring that your privacy is protected. You can be assured that any information we collect which can be used to identify you will only be used in accordance with this privacy policy and our Terms & Conditions.

Home from Home Management Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We collect the following information;
Your contact details, including Telephone number and email address.
Your credit/debit card details for processing payments, including the security code (Cvv code).

What we do with the information we collect

We require this information in order to contact you and keep you updated with regard to your booking. We require your card details in order to process payments, current and future dated, in accordance with our terms and conditions. We may on occasion use your details to send you information or promotions relating to Home from Home Management Ltd. We will not pass your private card information to any third parties without your permission, or unless we are required to do so by law. If you do not wish to have your email address added to our database to receive occasional promotional information from Home From Home, please include the word 'unsubscribe' within the comments field of your website enquiry.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable safeguards to secure the information we collect online.

Cookies

We use cookies from Google to log the pages you use on our site. This is for statistical analysis only and Home from Home Management Ltd does not use cookies to gather any personal information.

Links to other websites

Our website contains links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.