Owner Testimonials

What Our Property Owners Say...

Below you will find a sample of testimonials provided by our property owners.

  • Highly recommended

    I find Home from Home very efficient and easy to deal with. Over the past year they have achieved a good level of bookings for my property. They keep me informed of any problems at the property and find solutions. If something has broken, they replace it. If the place needs a thorough clean, they do it. I can highly recommend Home from Home to anyone who needs an agency to find short lets for their property.

    Owner of Morgans Walk, 24/04/2019
  • Personal and Flexible service

    I have been a client of Home from home for nearly 4 years. I travel extensively abroad and my student children are at present only intermittently in need of a bed so the service suits me very well. The service is very personal and flexible and this is greatly appreciated by all in my family. The team is highly efficient and understanding and respectful of the fact that one is renting one's home.

    Owner of Perrymead Street, 24/04/2019
  • Efficient letting agency

    I have been with Home from Home for several years and cannot speak highly enough of their service. They are very efficient and effective letting agents, the housekeeping service is excellent (Carlos and his wife are superb) and they are very pleasant people to deal with. I can highly recommend them.

    Owner of Vine Yard, 08/04/2019
  • Always pleased working with HFH

    I think you are all marvellous and have nothing but praise for Home from Home.

    Owner of Tite Street, 08/04/2019
  • Impressive service

    As an owner, I am impressed with the service from Home from Home. Housekeeping excellent, cleaners very efficient. Maintaining contact good.

    Owner of Sinclair Road, 08/04/2019
  • Professional, reliable service

    We've been working with Home from Home for nearly ten years. In all that time there's never been the slightest problem. You have the keys, we tell you when the flat's available and you deal with everything else. And with you guys everything means everything - from making up the beds and cleaning to checking the tenants' references, taking a deposit and collecting the rent. If there's a problem - if something breaks or the tenants can't make the Wi-Fi work - you deal with it yourselves or call in a professional. When we're not using the flat we're almost always abroad, so we have to count on you, and I have to say that you've never once let us down.

    Owner of Thurloe Square, 08/04/2019
  • Very pleased with Home From Home

    We have always been happy with Home from Home. They have found us quality bookings and the flat has always been left in good shape. Home from Home staff are very polite and always keen to sort out issues as quickly as possible. Housekeeping staff have been efferent and always fit to our schedule.

    Owner of Oxberry Avenue, 07/03/2019
  • A pleasure to work with you!

    I was a little apprehensive at the beginning, but you have all been really professional, responsive, helpful and a pleasure to deal with. Thank you!

    Owner of Linden Gardens, 12/10/2018
  • Pleased Home Owner

    I have let my flat through Home from Home for quite a few years now and have always found it a very satisfactory arrangement. The office staff are always very helpful and understand my needs as the property owner. I find your booking staff very efficient and courteous - they provide just enough bookings for me. I hardly dare say it, but in all these years, I have not had any serious problem with damage or other issues and when little things have happened, the house keepers/cleaners and maintenance staff have been quick and efficient at sorting it out. The guests are clearly decent people and seem to appreciate staying in what is someone else's home. The only issue I have had is with the guests moving round the furniture, but now I have raised this, the cleaners have photographs to show how the furniture needs to be replaced. An example of good communication and cooperation which makes the relationship work for both parties. I wouldn't hesitate to recommend Home from Home to any other house or flat owners that wish to make their properties work a bit harder without them having to do any of the work! It's a no-brainer for me. Really, I am quite a happy house owner.. and thank you all for all your time and effort.

    Owner of Kensington Place, 07/09/2017
  • Excellent and reliable service

    I am extremely happy with your service. Everyone I have had dealings with is helpful and efficient, and gets things done well and quickly with no fuss. You are very accommodating, and I am confident that you take great care of the property, and also of the clients. Bookings are handled efficiently, speedily and accurately. A+ all round, I would say.

    Owner of Broughton Road, 01/09/2017
  • Highly recommended

    My house has been rented by Home from Home for the past 11 years with great success. The company provides an excellent service. They not only achieve a high rate of occupancy, they clean and prepare the property so that I can go away and leave it all to them. My property looks better on my return, then when I left it! I would highly recommend them.

    Owner of Rope Street , 25/01/2016
  • Top notch!

    Top notch and good at problem solving!

    Owner of Sinclair Road, 16/12/2015
  • More than happy

    Staff are always friendly, polite and responsive to work with. I give special mention to Emma here. The housekeeping is exemplary and the bookings are good. Overall, we are more than happy with the service from Home from Home, and hope that the longer you are managing our property the more bookings we will receive.

    Owner of Englefield Road , 16/12/2015
  • Operates like a smoothly oiled machine

    Home from Home seems to operate like a smoothly oiled machine. As a host, this is very reassuring. The system is efficient and the office deals with everything promptly. When a guest leaves, I find my home is left spotless by the cleaning team. No complaints!

    Owner of Sinclair Road , 16/12/2015
  • Delightful, reliable and ready to solve any problems

    We have always found you delightful on the phone, reliable and ready to solve any problems that may arrive. We would recommend Home From Home to anyone wishing to generate income from their home without risking their processions. Well done all!

    Owner of Rostrevor Road, 16/12/2015
  • Splendid service

    I think Home from Home offer a splendid service and I have already recommended you to various friends.

    Owner of Gertrude Street, 16/12/2015
  • Thank you HFH

    I think you all do a great job! Thank you to you all!

    Owner of Cheyne Walk, 16/12/2015
  • Very happy client!

    I am thrilled with the service from Home from Home. I always have been and I am a very old client. Having had a break from letting and then refurbishing Rabbit Row completely it is a joy to know that it gets a thorough clean through every time it is let. And the ease of you changing the sheets and providing the starter pack is such a relief. I am a very happy client.

    Owner of Rabbit Row, 16/12/2015
  • Successful Collaboration

    I am very happy with the service provided by HFH. We are confident we will continue our successful collaboration in the future.

    Owner of Redcliffe Square , 16/12/2015
  • Courteous, efficient and very professional

    The Home From Home staff are all courteous, efficient and very professional. The housekeepers (Carlos and Patricia) are absolutely fantastic and work exceptionally hard and are simply ace. My main dealings on the letting side have been mainly with Emma who has also been terrific and together, I think, we have created an efficient modus operandi. I hope we can continue to work together to provide a wonderful home and a great service to some appreciative guests.

    Owner of Elgin Crescent, 16/12/2015
  • Great Service

    Very pleased with the service that HFH provides.

    Owner of Queensdale Place , 16/12/2015
  • Very Good

    The service is very good.

    Owner of Queensway, 16/12/2015
  • Better than other agencies!

    I'm very happy with the service you provide, so far no problems and I've been with you for years! I like that you contact me about a booking before booking it. Your cleaning and returning the house to me is fast and efficient. I like using 'Home from Home' better than other agencies because you remember that it is a home you are renting out.

    Owner of St Marks Road, 14/12/2015
  • First Class Service

    First class service. Even passed your name to friends.

    Owner of Kildare Terrace, 14/12/2015
  • I wouldn't consider anyone else!

    I'd never even consider using anyone except HFH to let my apartment for me. I've been doing so, on and off, for a number of years and can always rely on their expertise and proactive approach to finding me top quality tenants. On the rare occasion I've encountered a problem Sandra, Lydia, Kimberley and the rest of the team have dealt with it immediately, even calling me out of hours to make sure an issue had been resolved. I feel that my precious home is in safe hands with them and thank them for the opportunity to receive an excellent additional income when I'm away from London.

    Owner of Judd Street, 14/12/2015
  • Thank you all at HFH!

    Home from Home has been looking after our flat on Fulham Road since March 2008 and we have always had friendly and prompt attention from you all, whatever the problem.

    Owner of Fulham Road, 12/12/2014
  • You are doing a wonderful job!

    How difficult to suggest ways of improvement when you are already so good. The fundamental modus operandi of HfH is excellent. Cleaning is performed by a charming and conscientious team. Perhaps it is only in matters of communication in the triangle between owner/cleaner/HfH office that a review would be particularly useful. Generally you are doing a wonderful job and we love you dearly.

    Owner of Newton Street, 10/12/2014
  • It's excellent, top to toe!

    I can't really help with any suggestions for improvement in the service provided by HFH. It's excellent, top to toe. I can only thank you for the care you've provided, the good feedback and the timely financial updates. I look forward to working together in the future.

    Owner of Plympton Street, 09/12/2014
  • Keep up the good work!

    I am very happy with everything that Home from Home has done for me in regard to Palace Place Mansions. Anytime that there has been a problem, there has been a quick and efficient response. So all I can say is, keep up the good work!

    Owner of Palace Place Mansions, 09/12/2014
  • Thanks again for another successful year!

    I just wanted to say we are very happy with the service provided by Home From Home, and thanks again for another successful year. We appreciate the effort you make to fit in and around our own visits to the property.

    Owner of Oxberry Avenue, 08/12/2014
  • You people are fantastic

    To all at Home from Home, You people are fantastic - good at marketing, efficient at handling the bookings and patient with us as owners who aren't always easy to contact. I'm really hard pressed to think of any criticisms or suggestions for improving your service. Maybe it would be useful to be told the arrival/departure times of tenants (sometimes we need to use a flat the same day). Maybe you could remind us when gas safety certificates need renewing. Otherwise, I think it's us who should be asking you what we can do to make your work easier - and that's not a rhetorical question. Do please tell me. best wishes

    Owner of Thurloe Square, 05/12/2014
  • Home from Home always take immense trouble in finding clients

    I am extremely happy with Home from Home who always take immense trouble in finding clients, helping when we occasionally have one who is unreasonable and providing back up generally. I am also very happy with the cleaning service provided, through them, of Carlos and his wife Best wishes

    Owner of Roland Gardens, 25/11/2014
  • We are very happy with all Home from Home has done for us

    We have been with Home from Home for 20 years and are very happy with all you all have done for us . Thank you!

    Owner of Cornwall Gardens, 25/11/2014
  • All in all, an excellent service

    We have been working with Home from Home for the last six months and have been very pleased with the service we have received. Our property has been marketed very effectively and problems resolved efficiently. The housekeeping department has been extremely helpful and efficiently managed with tight changeovers. All in all so far an excellent service, thank you

    Owner of Cheyne Row, 25/11/2014
  • Home from Home's organisation and efficiency is brilliant

    I just want to express how happy I was with Home from Home's organisation and efficiency in renting out our flat and the smooth transition from tenant to tenant.

    Owner of Evelyn House, 25/11/2014
  • I cannot fault Home from Home

    I cannot fault they way that Home from Home works, I have had to hand the flat over to you for mot of the summer and was not able to much checking. When I did check the flat over it was in excellent condition and very few minor problems. I could not be happier with the way Home from Home works and looks after us all. I look forward to lots of bookings next year.

    Owner of Berkeley Gardens, 25/11/2014
  • Very pleased!

    I am very pleased with the service Home from Home has provided. The bookings have been good and started coming in very soon after my property was listed. Housekeeping seems to be working well and I am particularly pleased with the promptness with which the rentals are paid after the end of each tenancy. All in all very satisfied.

    Owner of Bedford Gardens, 25/11/2014