New Owners

Are you lucky enough to have a home in central London that you do not use all the time?

Would you like to earn some extra income from it when you are not using it yourself?

As one of London's oldest established short-term rental agencies, we are always looking for quality houses and apartments in the Central London area to meet the needs of our discriminating visitors who come to London throughout the year.

Instead of staying in a bland and anonymous hotel environment, our visitors prefer the sense of living like a Londoner in a real home. If you decide to let them stay in your property you can be assured they will look after it. There is no need to hide away all your personal belongings.

Should you consider letting your house or apartment, please contact us and send us some photos, and we will be glad to visit you to discuss all the options and arrangements. If we take it on, we will prepare a full presentation of your property to put on our website and highlight its attractions.

Location:

Our visitors usually want to stay somewhere central. We have selected a few that are further away that have some outstanding features such as an attractive outdoor space or exceptional facilities in the neighbourhood.

Availability:

As part of the initial contract you can tell us when your property will be available to let, as far in advance as possible. All we ask is a minimum availability of 3 months in the year, though of course the longer it is available the more rewarding it will be for all concerned.

Bookings:

Most of our stays are booked for a week or so, but some are much longer. Bookings are usually arranged several weeks if not months in advance, in accordance with the periods you have indicated as available, but if your plans change you have the option of reclaiming the property for your own use at any time provided it is not already booked. We maintain an up-to-the-minute bookings calendar on our site so this is always easy to check. We will always double-check with you before confirming any bookings.

Procedures :

After more than 20 years in the business we have perfected our systems for handling bookings and payment transactions and for caring for our owners' properties. We can give you, as a new owner, reliable advice on all practical aspects such as security, legal arrangements and insurance. We provide high quality sheets and towels, laundered by a specialist company.

Upkeep:

Our helpful and efficient staff can take care of the cleaning of your property during the letting period, to ensure that your personal possessions are taken care of and that everything is in order at the beginning and end of every stay. We make a point of greeting our visitors on arrival, to ensure they are comfortable and to explain the practicalities of your home and any of its special features.

Damages:

A substantial damages deposit is included in the tariff to ensure that the cost of any damage is fully covered. In our experience this is rarely a problem apart from occasional breakage.

Payments:

We pay our owners fortnightly on the 15^th and the last day of each month.

Other queries:

If you would like to know more and have other questions please don't hesitate to contact us by mail or phone on 0207 233 8111 or email at info@hfhmail.co.uk

Testimonials:

Many of our present owners have been with us for over 20 years, so if you become one of them you can rest assured that you and your home will be treated exceptionally well! You can read some of their comments below.

We look forward to hearing from you!

Mr Stevens - Queens Gate, London (May 2025)

We have worked with HFH for over eight years and continue to be thoroughly impressed by their outstanding level of service. As a long-standing landlord with decades of experience renting properties in London, I can confidently say they are second to none. Every guest HFH has hosted has been fully vetted, and we've never encountered a single issue. Guests are consistently polite, respectful, and treat the flat and its upscale furnishings with care.

 What truly sets HFH apart from other agencies is their commitment to personal service. They always provide an in-person greeter for both check-in and check-out, which greatly enhances the guest experience. It’s far more welcoming than arriving after a long journey to fumble with a key box in the dark, unsure if you’re even at the right place. This hands-on approach also ensures that the flat is properly inspected at departure, and if any issues arise, they are addressed immediately—followed by a thorough professional cleaning for the next guest.

Sandra is consistently responsive and communicative in real time, helping us quickly resolve any questions or concerns. Her support ensures a smooth, pleasant experience for both guests and property owners, which we greatly appreciate.

Our property rentals typically range from one to two weeks, occasionally extending up to a month. Rental payments from HFH are always prompt and reliable. Whenever I contact Sandra, matters are handled immediately, with professionalism and efficiency—offering me much-needed peace of mind as a landlord regularly renting to new tenants. Over the years, I’ve worked with several agents, and without a doubt, HFH has been the best overall.